定制化服务解决方案
我们定制化的服务解决方案可帮助您充分利用ISRA VISION检测系统，并确保更高效率。我们是一个可靠的合作伙伴，全天候为您服务，提供快速和专业的建议。我们遍布全球的高素质服务团队在实施、维护和维修您的系统和工厂方面为您提供支持，使您能够：
- 以更高效率运行您的系统，实现始终如一的高水平生
- 通过预防性质量管理优化价值链中的成本
In case of technical questions or a malfunction, please call the telephone number listed below according to your local area.
- Asia / Pacific: +86 400 803 5558
- Americas: +1 770 449 7776
- Europe: +49 6151 948 700
- International: +49 6151 948 700
Customers with a support and maintenance plan should call the phone number listed in their contract to receive priority support and enhanced service.
故障排除
根据您的单个任务分派给我们的专家来回答您的技术问题，分析故障原因和提供维修解决方案。
为了使您的系统达到更高的生产效率和利用率，我们建议您选择我们的支持与维保服务计划。
支持与维保服务 – 优化性能和可靠性
我们的“支持与维保服务”是根据您的具体运营要求和未来目标量身定制的。它旨在帮助您的系统以最佳性能运行。 每个维保服务包都是在前一个服务包的基础上进行升级，获得更高的可靠性、生产力和主动维护 。选择最适合您需求的计划，以最大限度地提高效率并保障您的投资。
收益
- 可靠性和利用率
- 提高效率
- 延长系统的使用寿命
- 优化操作条件
规避支持与维修的风险
- 停机和生产损失: 由于设备故障和其他问题造成的计划外生产损失。
- 质量问题: 由于各种生产挑战带来的产品质量不一致问题。
- 低性能: 系统性能欠佳导致质量和生产效率的问题。
请选择满足您需求的计划
- Summary
- Protect
- Stability
- Uptime
- Uptime Plus
Basic Support
24/7 Ticketing Hotline
- Response time max. 4 hours within office hours
- Up to 10 hours per year
- Up to 5 technical cases
* UTC +1/+2 08:00 AM – 05:00 PM
Remote support from technical experts during office hours*
- Addressing and tracking of customer‘s requests 24/7
Certified Customer Training
- Empowerment of customer’s operation and maintenance personnel
- Customized training
- Annually participation of one employee
Best Support and Basic Preventive Measures
Features
- Including all "Protect" Features
Remote support from technical experts 24/7
- Response time max. 4 hours
- Up to 12 hours per year
- Up to 6 technical cases
Annual remote system audit as preventive maintenance measure
- Basic assessment of the most relevant system functions of the inspection system
Best Support and Comprehensive Preventive Maintenance Measures
Features
- Including all "Stability" Features
Remote support from technical experts 24/7
- Response time max. 2 hours
- Up to 16 hours per year
- Up to 8 technical cases
Annual on-site system audit
- In-Depth Health Check
- Inspection of critical components
- Comprehensive visual inspection
- System calibration
- Analyze Key Performance Indicators to identify potential anomalities
Certified Customer Training
- Annually participation of two employees
Discount on Aftersales products
Optimize your Return on Investment (ROI)
Features
- Including all "Uptime" Features
Production Analytics Platform EPROMI
- Early detection of production defects
- Prevent potential system failures by analyzing real-time data
- Live status or quality analysis accessible from any location
- Customizable dashboards
- Threshold monitoring & alarming
- Allows third party data and enables easy data sharing
备品备件，升级和培训 – 提高系统效率
ISRA VISION通过快速的全球备件交付、先进的升级服务和定制化的培训来确保系统性能的优化。通过这种方式，我们的解决方案延长了系统的正常运行时间，集成了最新技术，并为您的系统达到最佳的效率提供了关键知识。
- Spare Parts
- Upgrades
- ISRA VISION Academy
快速的配件交付
- 最大化系统的使用性: 确保系统持续运行并及时供应备件。
- 全球网络: 全球多个仓储地点为您提供备件。
- 高效的货运线路: 优化运输，实现可靠和及时的交付。
- 充足的库存: 数千件仓储物品，包括新旧系统的备件。
- 及时可靠的服务: 快速可靠地满足备件需求。
Softwareupdate
- New Features: Access the latest software with enhanced capabilities.
- All-Inclusive Service: Includes software license and installation.
- Personalized Updates: One-on-one software upgrade service
Production Analytics Extension - EPROMI
- Quality Management System
- Condition Monitoring
- Online & Offline Dashboards
Hardwareupgrade
- PC replacement with new software and OS
- End-of-life component replacements
Basic Trainings
General administrator training for quality or line managers using the train the trainer concept.
Machinery Introduction
On-site demonstrations by experienced field engineers, showcasing features in your own setup.
Coaching
Advanced, customized training tailored to your specific needs.
